Sandy Hernandez

is a Retail & Consumer Trendspotter and Strategist, helping companies innovate their customer experience to profitably drive brand love.

Sandy loves inspiring clients and opening their minds to new ideas. She creates innovation workshops and events to help retailers and brands 1) understand the psychology behind human behaviour 2) gain inspiration from leaders across industries (e.g., through talks with experts, guided tours) and 3) design more human-centred brand strategies and experiences.

Prior to 2018, she was a strategy consultant at Accenture for 15+ years, helping clients in the areas of innovation, CX, and store of the future design. Most recently, Sandy was the UK lead for the Accenture Customer Innovation Network, working with Retail and Consumer Goods clients and the start-up community across Accenture’s innovation centres. One of her absolute favourite projects was designing and launching a Store of The Future pop-up targeting the millennial consumer in London and Singapore.

Sandy holds an M.B.A. from The Wharton School and a B.S. in Economics from the University of Pennsylvania.