Amit Sharma is the founder and CEO of Narvar, an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. While shaping retail operations as an executive at Apple, Walmart, and Williams-Sonoma, Amit recognized an experience gap between when a customer clicks the “buy” button and when they receive their order. He created Narvar to help retailers elevate that New Moment of Truth, establishing the post-purchase category in the process.
Narvar’s branded order tracking is now the industry standard, and the company has expanded to ensure every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to returns to in-store experiences and beyond. Through 800+ brands globally including Sephora, Patagonia, Levi’s, Sonos, Home Depot, LVMH, and L’Oréal, Narvar has served over 125 million consumers worldwide.
Amit has been published in Harvard Business Review, Entrepreneur, Fast Company, and Forbes, and has spoken at events including Web Summit and Shoptalk. Amit received his BS in electronics engineering and MBA from Duke University.