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Crisis-Driven Innovation

Industry Stage

Retail stories of social good, resilience and change using design thinking for innovation. Russ Douglas will journey through 4 inspiring stories he’s been involved with that demonstrate a new, and hopefully better, normal as New Zealand exits strict Covid-19 societal and business lockdown rules.


The (R)evolution of the Retail Destination

Industry Stage

An expert panel of technologists, developers, designers and retailers will discuss the impact of digital influences on the future of the physical retail space, moderated by Carl Boutet, Chief Strategist and founder of StudioRx.

Personalizing The Omni-Channel Buying Experience

PSFK Stage

Lucky co-founder Sneh Parmar on delivering personalized shopping experiences to each and every consumer, instantly giving a brand the ability to sell their products to consumers when, where, and how a consumer wants to buy through any digital touch point.

Alternative Delivery and the OmniChannel Playbook

PSFK Stage

Consumers are demanding a better experience. Alternative delivery options, such as Click & Collect, play a crucial role in ensuring your customer expectations are met. In this session, hear from Greg Beszant, Co-Founder and Chief Revenue Officer of HubBox, about the crucial role of alternate delivery options for all direct-to-consumer retail.