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The Changing Retail Behaviors in a Contactless World

eCommerce and contactless technologies are on the ascendance as consumers look for a safer, cleaner way to pay, and more control over physical proximity at this critical time. Blake Rosenthal-Herman of Mastercard will present key consumer insights and unpacks the contactless payment opportunity for retailers


Crisis-Driven Innovation

Retail stories of social good, resilience and change using design thinking for innovation. Russ Douglas will journey through 4 inspiring stories he’s been involved with that demonstrate a new, and hopefully better, normal as New Zealand exits strict Covid-19 societal and business lockdown rules.