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The New Consumer Behaviors That Will Reshape The Physical Store

Industry Stage

Agile-retail expert Melissa Gonzalez will speak about how accelerated adoption of new consumer behaviors will reshape the physical store in the future, specifically: the design and functionality of the cash wrap, the storefront window, and the acceleration of a unified commerce experience.

Free

The (R)evolution of the Retail Destination

Industry Stage

An expert panel of technologists, developers, designers and retailers will discuss the impact of digital influences on the future of the physical retail space, moderated by Carl Boutet, Chief Strategist and founder of StudioRx.

Personalizing The Omni-Channel Buying Experience

PSFK Stage

Lucky co-founder Sneh Parmar on delivering personalized shopping experiences to each and every consumer, instantly giving a brand the ability to sell their products to consumers when, where, and how a consumer wants to buy through any digital touch point.

Alternative Delivery and the OmniChannel Playbook

PSFK Stage

Consumers are demanding a better experience. Alternative delivery options, such as Click & Collect, play a crucial role in ensuring your customer expectations are met. In this session, hear from Greg Beszant, Co-Founder and Chief Revenue Officer of HubBox, about the crucial role of alternate delivery options for all direct-to-consumer retail.

If These Brands Could Talk

Industry Stage

Jonathan Foster will share insights into the development of Microsoft’s intelligent assistant Cortana and the creation of bot personalities—and how they might inform the power of conversational UX in retail experiences.

Leveraging Associates as Advocates

Industry Stage

Archrival's Eileen Flynn and Clint! Runge show how to win the hearts and minds of consumers by leveraging those who love your brand the most but doing it at scale to drive business goals.