In this special online session, PSFK iQ researchers and industry experts discuss the latest developments when it comes to retail automation – whether through the use of vending, robotic systems or pick-and-go technologies.

Topics for discussion include:

Retail Anywhere 

How vending and remote self-serve points of sale have evolved to be an experiential tool that can connect with customers often better than a store does, plus they drive incremental sales.

Intuitive Displays

Automated technology is leveraging machine learning to create engagements that drive revenues – either through retail sales or advertising targeting.

Scan & Personalize

Vending machines and automated point of sale services are using computer vision technology to understand their shoppers better and respond with a personalized service. 

Self Sampling

Digitally-enabled kiosks and vending machines that allow potential customers to register intent through a touchscreen or mobile device to instantly receive a free trial.

Accessible Self-Serve

Driven by contactless culture and accessibility laws, retailers are developing innovative ways to help all shoppers interact safely and intuitively with automated retail system technology.

Robo Servers

Advances in technology and financing programs have led to a growth of the use of mechanical servers – on the shop floor, in pick-up zones and for menial tasks that help staff take on more customer engagements.

Kitchen In A Box

Food service is looking beyond the vending of pre-prepared meals and beverages – and is developing robotic systems that prepare and even cook food for the customer.

Fulfillment As Retail Footprint

How retail experiences are being centered around a self-serve fulfillment offering – with pick-up lockers and serviced dressing rooms.