- July 12, 2022
- Start: 12:00 pm ET | End: 1:00 pm ET
- Livestreamed
Join industry experts from the Gap, Home Depot, PSFK and Prophet as they present Value-Building Strategies driving Change across Operations, CX, Culture & Sales.
Description
Join leaders from PSFK, Prophet, The Home Depot, and GAP Inc. for a special webinar unpacking the top value-building strategies to exceed your consumers’ expectations by driving sustainable change across operations, CX, culture & sales. Establishing competitive differentiation and powering repeat success doesn’t happen overnight – find out what it takes!
The turbulent business landscape of the last several years has given retail organizations no choice but to transform – and at a greater scale and faster pace than ever before. During this retail innovation session, PSFK researchers and industry experts will explore what transformational imperatives brand and retail organizations can leverage today to develop impactful experiences, while simultaneously accelerating growth across new avenues tomorrow.
In partnership with global consultancy Prophet, innovation leader PSFK surveyed the retail landscape and identified the top strategies for responding to industry disruption, driving greater consumer relevance, and unleashing next-generation growth.
Join a community of innovators!
Register nowSchedule
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12:00 pm - 1:00 pmWebinar Detail
As you look to the future of your business, our teams have identified the opportunities necessary to successfully implement these transformative innovation strategies within your own organization, with solutions spanning operations, CX, culture, and business. We are excited to share them with you during this exciting webinar event.
The Presentation Will Optimistically Unpack 6 Key Themes Driving Retail Transformation:
- Connecting Data & Consumer Insights
Connecting first-party data to production systems, platforms and footprints to build more relevant, personalized customer experiences and anticipate consumers’ needs. - Optimized Operations
How retailers are leveraging AI, data, mobile, IoT & automation to enhance operations & optimize service. - Intelligent Guidance & Support
Retailers are leveraging digital transformation technology — AI, machine learning, and proprietary algorithms — to support both automated and personalized recommendations. - Social Commerce
Alternative selling models leverage social selling tools and consumers’ trusted communities to transform, elevate and condense the discovery-to-purchase experience. - Next-Gen Omnichannel Retail
New business models are expanding consumer touchpoints, driving greater value though end-to-end services and omniverse channel offerings. - Environmental & Social Impact Initiatives
Social impact and environmental initiatives lead transformation strategies. Facing greater cultural and environmental upheaval, consumers expect a brand’s commitment to social causes and community-minded initiatives to go beyond messages of support and deliver measurable impact.
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Jen MullenVice President & Head of Stores at Banana Republic -
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Lauren LyonsSenior Strategist at PSFK -
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- Connecting Data & Consumer Insights
Latest Speaker Lineup
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Miron is a senior leader at The Home Depot where he is focused on transforming the customer experience, including leading the vision, design, and development of new and innovative solutions that drive a seamless experience for the millions of customers who turn to The Home Depot for their home improvement projects – in stores, online, or on their mobile devices. Prior to The Home Depot, Miron held a range of executive leadership roles with other top-tier retailers including Staples – where he led e-commerce strategy, product development and business development to help the company leverage its retail assets and expand into B2B – and Amazon, where he led Amazon’s D2C services strategy, platform development and worldwide roll-out.
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Jen MullenVice President & Head of Stores at Banana RepublicJen is an executive leader with over 25 years of experience in retail. Prior to her role as Head of Stores at Banana Republic, Jen was the Head of Global Creative and Brand Strategy for Aéropostale. Additionally, she has held executive roles leading teams in marketing, creative services, visual merchandising, store design, e-commerce, social media and stores for both Aéropostale and L-Brands. Jen is passionate about branding and is a builder of many things-strategy, mission, vision and team. She values inclusive, high-performing, agile teams and loves to bring brand vision to life through people and creative strategy.
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Peter is a Partner at Prophet based in New York. Peter is passionate about helping organizations drive growth through transformation in the digital age. Peter has over 20 years of experience of working with Retail and Consumer brands including P&G, Unilever, eBay, Tesco, Jack Wills, and Ted Baker. For the past decade Peter has focused on driving growth through the development of new business models, products, and services.
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Aviva advises business leaders on how to drive growth through customer and brand-driven transformation. An Associate Partner in Prophet’s New York office, Aviva has worked extensively in the retail and consumer space creating winning growth strategies with companies including CVS Health, Walmart, Target, Moet Hennessy, Mondelez and Keurig Green Mountain.
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Piers Fawkes is the founder of retail think tank PSFK. PSFK provides advisory services and syndicated research to the world’s most progressive companies and helps them identify future opportunity when it comes to retail and the customer experience journey.
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Lauren LyonsSenior Strategist at PSFKLauren Lyons is a Strategist at PSFK, developing content around retail innovation to support and inspire client initiatives.
Join a community of innovators!
Register now