Create the Future sessions help business decision makers leverage the new ideas developing within the retail landscape to enhance CX, drive sales and lead the industry.
Brick-and-mortar retail is facing challenges on all fronts, from supply chain and inventory management to delivery and fulfillment logistics and secure data collection. By focusing on these back-of-house capabilities, retailers prioritizing operational resiliency are improving and informing the end-to-end customer experience design within next-gen stores.
As stores look to offer services like ship-from-store and same day pick-up, as well as time-sensitive pickup capabilities, the ability to cohesively connect systems, inventory and employees will deliver an optimal consumer experience, creating both trust in a retailer’s capabilities and ultimately generate greater loyalty.
Within a multi-room, break-out format, join experts at leading solution providers and agencies to learn how companies are leveraging existing back-end systems to meet new consumer needs, as well as implementing the necessary upgrades for today’s tech-supported physical shopping experience.
Break Out Room line up to be confirmed.RSVP
The Future of Retail festival has been produced by the team at Retail Innovation Week(R), a spin-off division from research and strategy think-tank PSFK.