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January 12th, 2021
2:00 pm - 3:00 pm EST
Virtual Event

RIW21 Break Out: Operational Resiliency

Virtual Event


Create the Future sessions help business decision makers leverage the new ideas developing within the retail landscape to enhance CX, drive sales and lead the industry.

Brick-and-mortar retail is facing challenges on all fronts, from supply chain and inventory management to delivery and fulfillment logistics and secure data collection. By focusing on these back-of-house capabilities, retailers prioritizing operational resiliency are improving and informing the end-to-end customer experience design within next-gen stores. 

As stores look to offer services like ship-from-store and same day pick-up, as well as time-sensitive pickup capabilities, the ability to cohesively connect systems, inventory and employees will deliver an optimal consumer experience, creating both trust in a retailer’s capabilities and ultimately generate greater loyalty. 

Within a multi-room, break-out format, join experts at leading solution providers and agencies to learn how companies are leveraging existing back-end systems to meet new consumer needs, as well as implementing the necessary upgrades for today’s tech-supported physical shopping experience. 

Break Out Room line up to be confirmed.


The Speakers

Rick Olson

Rick Olson is a successful retail executive and consultant for Fortune 500 organizations. With over two decades in corporate and retail store management at Target Corporation, he brings substantial experience in merchandising, in-store operations, inventory management, crisis management and supply chain. Most significantly, Rick has over 15 years of experience in experiential retail marketing, managing all of the Merchandising and Operations for Target’s Design Partnership pop-up stores including those for Missoni, Lily Pulitzer and Target Wonderland. He also served as Director of Operations and Supply Chain for their Store of the Future project. Rick’s formal education is in business, and he holds a Master of Science degree in Internet Marketing and New Media. He is also a regular contributor to research in the fields of RFID and supply chain automation.

The RIW program has been developed to provide inspiration and direction to executives working in retail, at brands and their partner companies.

The Future of Retail festival has been produced by the team at Retail Innovation Week(R), a spin-off division from research and strategy think-tank PSFK.