Beauty retailer Deciem is assisting customers through remote consultations that connect shoppers with retail associates over videos, instant messages, or live video chats to discuss product application. Through the service Deciem At Home, users can send real time pictures of their beauty concerns (i.e. skincare) to experts ready to recommend the appropriate products and/or techniques.
Co-Founder Nicola Kilner will walk through the beauty brand’s journey and how they continue to innovation the customer experience.
June 9, 2020 | 11:40 am - 12:00 pm EDTOvercoming Fear: Designing Retail for ComfortDuring this panel, experts will discuss the psychological approaches that will to help retailers (re)design stores that speak to shoppers' human needs at a subconscious level. This could be the key to unlocking positive experiences that your customers will love.
June 9, 2020 | 11:40 am - 12:00 pm EDTThe New Consumer Behaviors That Will Reshape The Physical StoreAgile-retail expert Melissa Gonzalez will speak about how accelerated adoption of new consumer behaviors will reshape the physical store in the future, specifically: the design and functionality of the cash wrap, the storefront window, and the acceleration of a unified commerce experience.
June 9, 2020 | 11:40 am - 12:00 pm EDTPSFK presents the Store Redesign Debrief reportPSFK researchers explore trends along the purchase path and unpack what this means for physical stores, presenting evolving consumer attitudes and key tools & services for brick-and-mortar retailers in the "new normal."
The Future of Retail festival has been produced by the team at Retail Innovation Week(R), a spin-off division from research and strategy think-tank PSFK.