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January 11th, 2021
2:00 pm - 3:00 pm EST

RIW21 Break Out: Enhanced CX



Meet the Future sessions help business decision makers and solution buyers understand the new ideas developing within a certain particular element of the shopper experience

In today’s market, consumers seek more from the products they buy and the brands they support. What’s more, research shows that 88% of consumers would rather shop at retailers offering a premium loyalty program that they belong to instead of a competitor simply offering lower prices. These elevated expectations and interest around post-purchase experience and loyalty represent a huge opportunity for companies to attract new audiences and deepen their relationships with existing customers.

Within a multi-room, break-out format, join experts at leading solution providers and agencies to learn about the opportunities for greater differentiation and value creation for both DTC brands and traditional retailers post-purchase. Learn about the initiatives that leading brands are applying to create lasting loyalty, enhance membership experiences and encourage ongoing engagement from consumers.

Full agenda to come.

The RIW program has been developed to provide inspiration and direction to executives working in retail, at brands and their partner companies.

The Future of Retail festival has been produced by the team at Retail Innovation Week(R), a spin-off division from research and strategy think-tank PSFK.